At ShineTray, we take pride in offering premium jewelry and accessories designed to elevate your style. If you’re not completely satisfied with your purchase, we’re here to help with our refund and return policy.

Returns & Eligibility

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition as received.

  • It must be returned in the original packaging with tags, jewelry box, and accessories.

  • A receipt or proof of purchase is required.

Non-Returnable Items

Some items cannot be returned due to their nature:

  • Customized or personalized jewelry (e.g., name pendants, engraved accessories)

  • Earrings (due to hygiene and safety reasons)

  • Gift cards & downloadable products

  • Items marked as Final Sale / Clearance

Partial Refunds

A partial refund may be granted in the following cases:

  • Jewelry showing visible signs of wear

  • Any item not in its original condition, damaged, or missing parts for reasons not caused by ShineTray

  • Any return received after 7 days from delivery

Refund Process

Once we receive your return, our team will inspect the item and notify you via email about approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5–7 business days.

Late or Missing Refunds

If your refund has not been received:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Reach out to your bank, as there may be delays in posting the refund.

If you’ve done all of this and still haven’t received your refund, please contact us at [Contact Us].

Sale & Clearance Items

Only regular-priced items are eligible for refunds. Sale, discounted, or clearance items are non-refundable and cannot be returned or exchanged.

Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the return value. Once we receive the item, we’ll send you a gift certificate.

  • If the item was not marked as a gift, the refund will be processed to the original purchaser.

Need Help?

For any questions related to returns, refunds, or exchanges, feel free to contact us: [https://shinetray.com/contact/]

✨ Thank you for choosing ShineTray. We value your trust and are committed to giving you the finest jewelry shopping experience! ✨